Releases

Release 3.0 · Day 1 — WiseChat: Every Customer Message in One Place 💬

Email and WhatsApp, a shared inbox, and an AI that does the routing for you.

André Soares

May 5, 2026 • 1 min read

If your team handles customer messages across Email and WhatsApp, you already know the drill: ten browser tabs, two phones on the desk, and the constant fear that an urgent message is sitting unanswered somewhere. WiseChat ends that.

WiseChat is our new conversations hub. Every email account and every WhatsApp number — including business groups — flows into a single inbox where your team can reply, assign, tag, and resolve without leaving WiseParts.

📥 One inbox. Every channel.

Email — connect Gmail, Office 365, or any IMAP account.
WhatsApp — bring in numbers via Meta Cloud API.
WhatsApp Groups — full group support with participant management and join-request approval.
Templates — reusable, variable-aware message templates that respect WhatsApp's 24-hour rules.

Each channel gets its own icon in the list, so you always know whether you're answering an order email or a quick "Hey, is this part in stock?" on WhatsApp.

🤖 An AI that triages before you read

This is the part we're most proud of. When a new message arrives, our AI:

Reads the message and detects sentiment and urgency.
Suggests tags based on content — order issue, quote request, complaint.
Extracts context like quote numbers and order IDs automatically.
Drafts a reply you can edit and send in one click — also able to improve, summarize, translate, or change tone.

You stop sorting and start replying.

⚙️ Routing rules that actually scale

Auto-assignment by customer's salesperson, by custom field, by workload rotation, or by random selection. Outside business hours? Auto-replies kick in. Configurable keyboard shortcuts let power users send + resolve in a single keystroke.